Frequently Asked Questions

Welcome to OBSYDIAN. Have a question? We've got you covered. Find answers to common questions about our jewelry, orders, shipping, and returns below.

Products & Jewelry

1. Is the Serpent Necklace unisex?

Yes! The Serpent Necklace features a distinctive design intended for anyone who appreciates bold, unconventional jewelry, regardless of gender.

2. What is the necklace's size?

The listed inner measurement is 45 cm. Please refer to the product listing for the available measurements and specifications before ordering.

3. What material is the necklace made from?

The necklace is stainless steel. Please refer to the product description for the available material information. 

4. How much does the necklace weigh?

The weight is approximately 12 grams.

5. How should I care for my jewelry?

To help maintain its appearance, avoid prolonged contact with water, perfumes, lotions, and harsh chemicals. Remove your jewelry before swimming, showering, or exercising, and store it in a dry place when not in use.

Orders & Payments

6. How do I place an order?

Simply choose your desired product, add it to your cart, and follow the checkout instructions. Please double-check your shipping address and order details before completing your purchase.

7. Can I change or cancel my order?

If you need to change or cancel an order, email us as soon as possible at obsydian56@gmail.com. We cannot guarantee changes or cancellations once an order has been processed or shipped.

8. Will I receive an order confirmation?

Order confirmations are generally sent to the email address provided at checkout. If you cannot find yours, check your spam or junk folder before contacting us.

Shipping & Delivery

9. How long does shipping take?

Our supplier currently advertises estimated delivery of approximately 7–13 days. Actual delivery times may vary depending on your location, carrier operations, customs processing, and other delays. These estimates are not guaranteed arrival dates.

10. Is shipping free?

Yes! free shipping on all orders.

11. Which shipping carriers do you use?

Depending on your destination and available shipping methods, your order may be delivered by SpeedX, GOFO, USPS, or another available carrier.

12. How can I track my order?

When tracking information is available, it will be provided after your order ships. Please allow some time for the carrier to update tracking details.

13. What if my order is delayed?

If your order takes longer than expected, email obsydian56@gmail.com with your order number. We will review the available tracking information and help you determine the next steps.

14. What if my order hasn't arrived within 30 days?

Please contact us if your order has not arrived within 30 days. Eligible orders may qualify for a refund under the applicable shipping and refund terms. We will review your order and help resolve the issue.

Returns & Refunds

15. Can I return my order?

Our supplier advertises free returns within 15 days, subject to applicable eligibility terms. Please contact us within 15 days of receiving your order to request a return and receive instructions before sending anything back.

16. What if my item arrives damaged or incorrect?

We're sorry if something isn't right. Email obsydian56@gmail.com with your order number, a description of the issue, and clear photos of the item if applicable. We will review your request and help arrange an appropriate resolution.

17. How do refunds work?

Once an eligible refund is reviewed and approved, it will generally be issued to the original payment method. The time it takes to appear in your account may depend on your payment provider or financial institution.

For full details, please read our Return & Refund Policy.

Customer Support

18. How can I contact OBSYDIAN?

Email is currently our only method of contact.

Email: obsydian56@gmail.com

For order-related questions, please include your order number so we can assist you more efficiently.

19. How long does customer support take to respond?

We aim to respond as soon as possible. Response times may vary depending on the number and complexity of inquiries.

Still have questions?

We're happy to help. Email us at obsydian56@gmail.com, and we'll do our best to assist you.

Thank you for choosing OBSYDIAN.

OBSYDIAN — Made to Stand Apart.