Shipping Policy

Last updated: October 14, 2026

At OBSYDIAN, we aim to make your shopping experience simple and convenient. Please review our shipping policy for information about delivery estimates, tracking, delays, and shipping-related issues.

1. Order Processing

After placing your order, please allow time for payment confirmation, order processing, and preparation for shipment.

Processing times may vary depending on product availability, order volume, and fulfillment requirements. Your order may take additional time to process during busy periods or holidays.

Once your order has shipped, tracking information will be provided when available.

2. Shipping Costs

We offer free shipping on all orders, based on our current supplier's shipping terms.

Any applicable shipping charges for orders that do not qualify for free shipping will be displayed at checkout before you complete your purchase.

Shipping availability and costs may vary depending on your delivery address and the shipping methods available.

3. Estimated Delivery Times

Our supplier currently advertises an estimated delivery timeframe of approximately 7–13 days.

Please note that this is an estimate, not a guaranteed delivery date. Actual delivery times may vary due to:

• Shipping carrier delays

• Customs processing or inspections

• Weather conditions

• Public holidays and peak shopping periods

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

We will do our best to assist you if your order takes longer than expected.

4. Shipping Carriers and Tracking

Depending on your location and the shipping method selected, orders may be delivered through carriers such as SpeedX, GOFO, USPS, or other available delivery providers.

Carrier availability may vary by destination. OBSYDIAN cannot guarantee that a particular carrier will be used for every order.

When tracking information is available, you can use it to follow your shipment's progress. Please allow time for tracking updates to appear after your order has shipped.

5. Delayed Orders

If your order is delayed beyond the estimated delivery timeframe, please contact us at obsydian56@gmail.com with your order number.

If a delay affects your order, we will review the available tracking information and help determine the appropriate next steps.

6. Lost, Damaged, or Undelivered Packages

If your package is lost, arrives damaged, or does not arrive, please contact us at obsydian56@gmail.com.

Please include:

• Your order number

• A description of the issue

• Tracking information, if available

• Photos of any damage, if applicable

Our supplier advertises refund options for eligible lost or damaged packages and for orders that do not arrive within 30 days.

We will review your situation and assist with the applicable resolution. Refund eligibility may depend on the circumstances and relevant supplier terms.

Nothing in this policy limits your rights under applicable consumer protection laws.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order.

If you notice an error, contact us as soon as possible at obsydian56@gmail.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

OBSYDIAN cannot guarantee successful delivery when an incorrect or incomplete address is provided. Any resolution will depend on the circumstances and applicable law.

8. International Shipping and Customs

If international shipping is available for your destination, customs inspections, import duties, taxes, and other charges may apply depending on local regulations.

Unless expressly stated otherwise at checkout, customers are responsible for any applicable import charges imposed by their destination country, to the extent permitted by law.

International shipments may take longer than the estimated delivery timeframe due to customs processing.

9. Orders Not Received Within 30 Days

If your order has not arrived within 30 days, please email obsydian56@gmail.com with your order number.

We will review the tracking information and assist you with the next steps. Eligible orders may qualify for a refund under the applicable shipping and refund terms.

If an order cannot be fulfilled within a legally required timeframe, we will provide any cancellation and refund options required by applicable law.

10. Contact Us

For shipping questions, tracking assistance, delivery delays, or missing packages, please contact:

OBSYDIAN Customer Support

Email: obsydian56@gmail.com

Please include your order number so we can assist you as efficiently as possible.

Thank you for shopping with OBSYDIAN.

OBSYDIAN — Made to Stand Apart.