Return & Refund Policy

Last updated: October 14, 2026

At OBSYDIAN, we want you to feel confident when shopping with us. If something goes wrong with your order, we're here to help. Please review our return and refund policy below.

1. Returns

We offer free returns within 15 days, subject to the applicable return terms.

To request a return, please email us at obsydian56@gmail.com within 15 days of receiving your order. Include your order number, the item you wish to return, and the reason for your request.

Please wait for our instructions before sending any item back. We will provide the applicable return instructions and confirm whether your item qualifies.

Returned items should be in their original condition, with any original packaging and included accessories where applicable.

2. Damaged or Incorrect Items

If your necklace arrives damaged, defective, or different from what you ordered, please contact us at obsydian56@gmail.com.

Include your order number and clear photographs showing the issue. We will review your request and help arrange an appropriate resolution, which may include a refund or replacement where available.

Please contact us as soon as reasonably possible after discovering the issue.

3. Lost Packages

If your package is confirmed lost in transit, you may be eligible for a refund under our shipping protection terms.

Email obsydian56@gmail.com with your order number so we can review the tracking information and assist you.

A package marked as delivered but not received may require additional verification before a resolution can be provided.

4. Orders That Do Not Arrive

If your order has not arrived within 30 days, please contact us at obsydian56@gmail.com.

We will review the shipment status and help determine the appropriate next steps. Eligible orders that have not arrived within this period may qualify for a refund.

If we cannot ship an order within the promised timeframe, we will notify you of the delay and provide the applicable options, including cancellation and a refund where required.

5. Refund Processing

Once your return or refund request is reviewed and approved, we will notify you by email.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

If your refund has been approved but you have not received it, please contact us by email.

6. Shipping and Delivery

• Free shipping on all orders.

• Estimated delivery of approximately 7–14 days, although actual delivery times may vary.

• Refund assistance for eligible lost or damaged packages.

• A refund option for eligible orders that do not arrive within 30 days.

Delivery estimates are not guaranteed arrival dates. Customs processing, carrier delays, and other circumstances may affect delivery.

Any supplier-specific benefits are subject to the applicable terms and eligibility requirements.

7. Order Cancellations

If you need to cancel an order, email obsydian56@gmail.com as soon as possible and include your order number.

We cannot guarantee cancellation once an order has been processed or shipped. If an order cannot be fulfilled within the promised timeframe, we will provide the cancellation and refund options required by applicable law.

8. Contact Us

For all return, refund, damaged-item, lost-package, or order-related questions, please contact us by email:

OBSYDIAN Customer Support

Email: obsydian56@gmail.com

Please include your order number in your message so we can assist you more efficiently.

Thank you for choosing OBSYDIAN. We appreciate your support and the opportunity to make your shopping experience a positive one.